We are back home now. Thank you for arranging the lovely trip for us. We all had a great time and hope to arrange another trip with you in the near future.
We forgot to mention that due to lack of time we did not even visit the Tuol Sleng Genocide Museum on 9th April. Is there an extra credit due to us for the entrance fee? If so, are you able to refund the total amount to Sunil's credit card (the one we paid the final amount).
We were not happy at the Soka Roth Hotel in Siem Reap. We were given rooms which did not have double beds and not even Deluxe. Our room was not cleaned and had mosquitoes flying around and dead insects on the floor. After complaining we were given only one deluxe room. The other room did not even have white curtains and the two single beds were joined together. The switches could not be reached as they were behind the beds. They had to to climb over the bed in order to reach the switches for turning on and off the lights. The hotel was full and they did not have enough food for breakfast. They only brought small amounts of fruit at a time and everyone was grabbing it so as soon as they brought it, all was gone in a few minutes. We would be grateful if you can get us a compensation for this hotel.
As per our conversation at the meeting in Hanoi, can you please send us an email with details of hotel cost per person for the night of 8th April.
Also please let us have the cost of the guide, the driver, van and transfer for the the whole day of 9th April . We need to make a claim against Emirates Airline for one whole day cost and what we missed as this was our once in a lifetime trip.
We would be grateful if can list out the total cost per per person and add anything that we can claim for.
Thank you once again for everything. Thank you for the coffee. My son and daughter loved it.
Kind regards
Meena
Email : meenashah24@hotmail.com
UK